We’re trying to keep on top of order and send out as much as possible following the necessary safety measures and guidelines. Please bear in mind, your orders may take a little longer than usual to arrive.
Once you’ve placed an order with us you’ll receive an email to the address provided. If you did not receive an email, please check your spam / junk folder and double check if you entered your email address correctly. If you still haven’t received one after 36 hours, please contact us at help@gelidsolutions.com where we’ll be able to advise you further.
You’re welcome to contact us by email, phone or via our Contact Page. Our Customer Service Team is working as hard to respond to everyone as quickly as possible.
We’re taking the Coronavirus outbreak incredibly serious and want to ensure the wellbeing and safety of staff at all times when making any decisions. We have put in place a social distancing policy for any members of staff who may have to come in closer contact during the outbreak. Our warehouse staff are following a series of strict guidelines including hand washing, workplace sanitizing and many more which may result in some delays in order send outs.
We accept payments from debit or credit cards - VISA, Mastercard, Maestro, Cirrus, as well as payments made by PayPal, Apple Pay, Google Pay and payments in Bitcoin.
Yes, your credit or debit card or other payment method transaction will be charged right away since we don't store payment information for security purposes.
International orders may be subject to import duties and taxes on receipt of the package in the destination country. Each country varies in customs charges and it's something we can't actually gauge. The customer is responsible for any customs charges that may be applied to the shipment.
Unfortunately, GELID Solutions has no control over these charges. Customs determines these charges and we have no way of knowing what these charges may be. GELID Solutions is not responsible for any actions taken by customs or the chosen package delivery service.
We do run special promotions online and through our newsletter list from time to time. If you would like to hear about promotions first please sign up for our newsletter in the footer of this page.
Firstly, check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code, if the item is in sale or in a certain category the discount may not be valid on this product. If it’s still not working, please email us at help@gelidsolutions.com and our team will be able to advise you further.
Yes we do! To buy one of our gift cards, please click here. If you buy one of our gift cards, this is only valid to use online and will be sent to you electronically via email.
We use a large number of shipping carriers via our delivery partner network. You can compare costs between these carriers and corresponding delivery methods at checkout.
Once you've placed your order, it usually takes up to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented in real time at checkout. You can find the options and rates available at your location when choosing for a delivery method before confirming your order.
Once you have placed your order, we will send you a confirmation email to track the status.
Once your order is shipped we will send you an email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on our store.
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
If it’s been over 25 business days since you placed your order, please let us know by emailing us at help@gelidsolutions.com with your name and order number. Thank you for your patience!
Please note: Occasionally overseas shipments may take a longer time, due to the customs of the delivery country. Each customs office is different and GELID Solutions is not responsible for any delay or suspension of delivery resulting from your country’s customs.
We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures.
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If that is not true, please order again or contact us at help@gelidsolutions.com.
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam or junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us at help@gelidsolutions.com!
If you receive your order and an item is missing, please check your inbox or junk emails to see if you’ve received an out of stock notice from us. If you haven’t received this, please email us at help@gelidsolutions.com and one of our advisors will help you further.
We want you to be satisfied with your purchase and come back for more. If you're not satisfied for any reason, please contact us at help@gelidsolutions.com to initiate a return or exchange within 7 days of delivery.
We ship worldwide, however, we are not responsible for customs and duties determined by each country's individual customs agency. Please note:Duties, taxes, and other fees are the responsibility of the recipient and will not be refunded.
So sorry to hear it! Please contact us at help@gelidsolutions.com so we can sort out a refund or send out a new order straight away. It would be very helpful if you could include a photo of the damage so we can determine whether we need to contact the shipper as well.
As a business we are constantly changing our prices due to technology trends, sales demand and other various reasons. This means if the price has changed since you have ordered, we are unable to refund the price difference.
We have Swiss roots, so by following that legacy, we are always inspired by the three principles underlying the production of the Swiss watches – quality, reliability, efficiency. Our products are based on the same principles. As a customer, you have the opportunity to see it every day.
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please refer towww.gelidsolutions.com or contact as at info@gelidsolutions.com.
We guarantee the products made by us and sold through our online store to be free of defects. We will gladly accept any return request resulting from a defective item granted it falls into the conditions of Warranty Policy.
If you have a return request resulting from a defective item, please reach out to our Customer Support Team for more information on how to proceed.
Due to high demand, some of the items on our website do sell out very quickly! However, it’s worth checking back as the store is regularly updated. You can also sign up to receive a product notification when your favorite items are available again! We include the option to sign up for back in stock email notifications on all of our sold out products.
No, if you do not want to set up an account with us you have the option to checkout as a guest. All you'll need is your contact and shipping information!
Yes, in accordance with the new and updated data protection regulations we promise to keep your information private and secure. To read more about our privacy policy please see here.
Click unsubscribe at the bottom of any newsletter or email you receive from us, alternatively email us at help@gelidsolutions.com and we can remove your information from our database completely.
We have created a referral program to thank our customers for referring friends and family.
To refer someone, you will need to sign up for the GELID Store Referral Rewards Program here. After that you can head to your email inbox to get your personalized referral link.
Any of your friends who decide to place their first order using your referral link will enjoy a 15% discount. In return you will be credited with a 5USD redeemable reward for each qualified referral.
We never share your name, email, or contact information with anyone - ever! If you sign up for our newsletter, you can opt out at any time. When you place an order, you have the option of whether or not to sign up for the newsletter - but you certainly don't have to.
If you want to see what we are we're up to without getting emails from us, we recommend you follow us on Facebook and Twitter or check out our website. Click here for more information about our Privacy Policy.
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