Help Center

Frequently Asked Questions (FAQ)

COVID-19

Can I still purchase from your website?

Are you guys shipping as normal?

Where is my order notification?

How do I contact customer service?

What are GELID Solutions doing to ensure the safety and wellbeing of staff within the business?

Payments

What payment methods do you accept?

What currencies can I use?

Will I be charged right away when I place an order?

What about import taxes and fees?

Do you have any discount codes available?

How can I get a discount code?

My discount code didn’t work?

Do you sell gift cards?

I’ve lost my gift-card. Can I get a replacement?

Can I return a gift card?

Experiencing problems paying?

Delivery

Where do you ship?

What shipping carriers do you use?

How much is shipping?

I placed an order! When will I get it?

How can I track my package?

What if I'm not home?

I haven’t received my order yet. What’s going on?

Orders

How safe is to order online?

Can I place an order by phone?

I need to change something on my order. How can I do that?

Can I cancel my order?

Why was my order canceled?

Where is my order confirmation?

What can I do if my order is going to the wrong address?

What do I do if I’ve received the wrong item?

There is an item missing from my order. What should I do?

Returns

What is your returns policy?

My item arrived damaged. What should I do?

My item has a defect. What should I do?

Can I get a refund if the price has changed since I ordered it?

Products & Stock

What is so special about GELID Solutions?

Where are you based?

Where are your products manufactured?

Can you tell me more information about your products?

Is there a warranty?

What if I have a tech question about your product?

How can I find out if you’ll be getting in more stock of a product I want?

Account

Do I need to set up an account to make an order?

I’m having trouble signing in to my account. What should I do?

How do I reset my password?

Is my personal information kept private?

How can I remove my personal information from your database?

How do I unsubscribe from your newsletter?

Other Information

Do you have any authorized resellers?

Do you offer a referral program? How does it work?

I have a great idea for GELID Solutions! Can I send it to you?

Privacy Policy

What is your Privacy Policy?

Don’t see your question here? Drop us a line!

Contact Information

We are here to help!

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